Privacy Policy
Effective Date: March 10, 2026 | Last Updated: March 10, 2026
Company: KGH FIT INC.
Operating as: F45 Training Surrey Central
Location: 13685 102 Ave #101 Surrey, British Columbia V3T 0S2, Canada
Website: http://www.f45trainingsurreycentral.com/
Email: [email protected]
Phone: +1 778-910-5216
KGH FIT INC., operating as F45 Training Surrey Central, operated by its ownership and management team, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, enroll in services, or communicate with us.
By using our website or providing your information, you agree to the terms outlined below.
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1) Information We Collect
a) Information You Provide
We may collect the following information when you voluntarily submit it through our website or in person:
Name
Email address
Phone number
Fitness consultation or class preferences
Appointment or trial booking details
Payment and billing information for services
Communication preferences, including SMS consent
b) Information Collected Automatically
When you visit our website, certain information may be collected automatically through secure technologies such as analytics tools or cookies.
This information may include:
Device type
Browser type
General geographic region
Pages visited
Interaction with website features
This information helps us improve the functionality and performance of our website.
c) Information from Service Providers
We may receive limited information from secure service providers, such as:
Payment processors
Scheduling platforms
Email and SMS delivery platforms
Customer management systems
This information is necessary to operate our business and deliver services effectively.
2) How We Use Your Information
We use personal information to:
Provide functional fitness training and related services
Respond to inquiries and schedule classes or trial sessions
Send appointment confirmations and reminders
Communicate important updates regarding programs or studio operations
Send promotional messages only if you have provided consent
Process payments and maintain accurate records
Improve our website and customer experience
Comply with legal and regulatory obligations
F45 Training Surrey Central communicates directly with its members and prospective members. We do not sell leads or distribute personal information to third parties for marketing purposes.
3) SMS Communications
If you provide your phone number and opt in through our website form or another written consent method, you agree to receive SMS messages from F45 Training Surrey Central.
These messages may include:
Appointment confirmations
Class reminders
Membership or program updates
Studio notifications
Responses to customer inquiries
Occasional promotional offers related to our services, only if consent has been provided
Message frequency varies.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us using the information listed below.
SMS opt in data and consent will not be shared with third parties for marketing purposes.
4) Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
Service providers that support business operations, such as hosting, payment processing, scheduling platforms, or messaging systems, under agreements requiring appropriate data protection
Legal authorities when required by law, subpoena, or court order
Successor entities in the event of a merger, acquisition, or business transfer
SMS consent and phone numbers collected for messaging purposes will not be shared with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5) Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Operate and maintain site functionality
Understand visitor behavior and improve performance
Enhance user experience
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
6) Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
If you opt out of SMS or email communications, we will maintain limited information necessary to honor and document your opt out request.
7) Your Privacy Rights
Depending on your location, you may have the right to request:
Access to your personal information
Correction of inaccurate information
Deletion of personal information where permitted by law
Withdrawal of marketing consent
To make a request, please contact us using the details below. We may verify your identity before processing certain requests.
8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we take steps to secure your data, no system of transmission or storage can be guaranteed to be completely secure.
9) Contact Us
KGH FIT INC., operating as F45 Training Surrey Central
Website: www.f45trainingsurreycentral.com
Email: [email protected]
Phone: +1 778-910-5216
Address: 13685 102 Ave #101 Surrey, British Columbia V3T 0S2, Canada
For privacy related questions or requests regarding your personal information, please contact us using the information above.
10) Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after updates are posted constitutes acceptance of the revised policy.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.